Insite data logger issues

[Fr3ed0m]

Sorry for the late response, phone broke not long after and i have tried that but i only get the minimum and maximum measured columns nothing else will show up it was wprking just fine a few days before showed all columns so i knew what i was looking at, thinking i may have to reinstall everything ive tried isnt working and seeing the minimum and max data doesnt do me any good when i dunno what exactly it is.
how can i get a key generator if i have to reinstall, the company i got it from only replies late at night through the websites built in messenger and im rarely up at nighy