Help! Cummins Isx CM871 Programming

[mxmom777]

So truck is at a parent certified Cummins repair shop and they are telling me this AV10239 program is incorrect for the engine serial number and that if they put it in the truck it’ll blow it sky high if it even starts. They told me that the pistons are hydrocarboned and the lower end needs to be rebuilt. Said it should have constant loss of power and burning a lot of oil, which it’s not doing either.

I called Cummins to confirm it is for North America and not country specific and it is dual use. They weren’t able to verify this place was even an authorized service locator any longer. So I reached back out to dealership to be advised by service advisor that I had no clue what I was talking about and that they just can’t go changing programming without first going through step by step.

I’m at the mercy of Cummins to make rbis truck operational or at least take it to a fair starting point to diagnose.